Terms and Store Policies

Seller and contact

The US storefront is operated by Ying-Li Tea LLC under the Ying-Li Tea brand. Contact [email protected] for product, order, and subscription questions.

Products and prices

Product pages identify the US pack size and price offered here. Prices and charges are in US dollars (USD). Where a photograph is representative, the product page identifies that limitation.

Review the products, quantities, purchase option, delivery schedule, and final total before completing payment through Stripe.

Bundle savings

Orders containing at least two different products receive 10% bundle savings automatically. Multiple units of just one product do not qualify by themselves.

Subscriptions and cancellation

Subscriptions offer recurring deliveries every one, two, or three months. A single-product subscription receives 5% savings. When a subscription order qualifies for the larger 10% bundle discount, that discount applies instead; the discounts do not combine.

Subscriptions renew automatically on the schedule selected at checkout until canceled. The recurring products and shipping charges are shown before payment. Subscription products in one checkout must share a delivery schedule. One-time purchases and subscriptions require separate checkouts.

Sign in through Your Account to open Stripe’s secure subscription management page, update payment details, or cancel future renewals. Cancellation takes effect at the end of the current paid billing period and stops future renewals. Canceling does not automatically refund orders already charged. For help with an existing charge or order, contact US support.

Shipping charges

Checkout accepts United States delivery addresses supported by the checkout form. Standard shipping is $6 per delivery. Shipping is free when the product total after discounts is at least $99. The same calculation applies to each subscription delivery.

US orders ship from California within 1–2 business days. Carrier transit time is additional and not guaranteed. For delivery estimates, or if you need delivery by a particular date, contact [email protected] before ordering.

Order questions and return requests

For an incorrect or damaged order, a cancellation request, or a return or refund question, email [email protected] with your order reference and a description of the issue. Contact us for instructions before sending tea back.

Privacy

Our Privacy Policy explains how cart, account, order, and subscription information is handled.