Privacy Policy

Information we process

We process the information needed to operate your cart, account, orders, and subscriptions. This includes product selections, quantities, purchase options, delivery schedules, checkout references, and your account email address.

When you place an order, Stripe provides order and payment information that can include your name, email address, billing and shipping addresses, purchased products, quantities, amounts, and payment references. Subscription records also include billing references, delivery schedules, and subscription status.

We process technical request information to operate the website, protect accounts, and limit abusive sign-in attempts and heavy use of the store assistant. Support messages contain the information you choose to send us.

How information is used

We use this information to maintain your cart, verify account access, process and record payments, arrange order fulfillment, manage subscriptions, answer support questions, measure site traffic and performance in aggregate, and protect the store.

Payments and service providers

Payments and subscription billing use Stripe-hosted pages. Card details are entered with Stripe; this storefront does not receive your full card number or security code. Stripe also handles transactional payment and refund receipts. See Stripe’s Privacy Policy.

Cloudflare provides website hosting, private account and order storage, and the infrastructure used for sign-in email delivery. See Cloudflare’s Privacy Policy.

We use Cloudflare Web Analytics for aggregate visitor and website performance statistics without analytics cookies or tracking individuals over time. For each page view, Cloudflare receives the page address without its query string or fragment, the referring page, your browser and device type, an approximate country, and page-load timings; we see only aggregate totals.

The “Ask us” assistant answers questions from our store information. When it uses AI, the conversation in that chat window (your questions and its answers) is sent to Anthropic, our AI provider, to write the answer. We do not send your cart, account, payment details, cookies or IP address with it, and we do not keep chat transcripts. Under Anthropic’s Commercial Terms, Anthropic may not train its models on these conversations. Anthropic deletes them within 30 days, except in limited cases such as messages flagged under its Usage Policy; see Anthropic’s data retention. Please do not type personal or payment details into the chat.

The website loads fonts from Google, and Google processes email sent to our Gmail support address. See Google’s Privacy Policy.

Links to the original Taiwan store and other external websites open services with their own privacy practices.

Browser storage and sign-in

The website uses browser storage to remember cart contents and checkout attempts and, for the current browser tab only, your conversation with the store assistant. Account sign-in uses an essential persistent cookie to keep you signed in on the same browser for up to 30 days without a visit. Returning before it expires can renew that period, up to 90 days from your original sign-in. Signing out ends the current account session. Clearing browser storage removes locally saved information, but does not delete account, payment, or order records held by the store or Stripe.

Questions and requests

Account and order information is retained for store operations, billing, fulfillment, support, and recordkeeping. To ask about access, correction, or deletion of your information, email [email protected].